Updated December 5th, 2023
This Terms of Service (“Agreement”) is a legally binding contract between KevsHost (Now MyWPHost ) Hosting Company and you (“Customer,” ‘you’ or ‘your’) that shall govern the purchase and use, in any manner, of the services provided by KevsHost (Now MyWPHost ) to Customer (collectively, the “Services”). By purchasing and/or using the Services in any manner, you represent that you have read, understand, and agree to all terms and conditions set forth in this Agreement, and that you are at least eighteen (18) years old and have the legal ability to engage in a contract business. If you do not agree to all the terms and conditions set forth in this Agreement, then you may not use any of the Services. If you are already a customer of KevsHost (Now MyWPHost ) and do not agree with the terms and conditions set forth in this Agreement, you should immediately contact KevsHost (Now MyWPHost ) to cancel your subscription.
1.1. The individual or entity set out in our records as the primary billing contact shall be the owner of the account.
1.2. The features and details of the Services governed by this Agreement are described on the web pages setting out the particular services or products you have purchased (‘Service Description Page’) based on their description on the Service Description Page as of the Effective Date, as defined below. KevsHost (Now MyWPHost ) may modify the products and services it offers from time-to-time. Should the Service Description Page change subsequent to the Effective Date, we have no obligation to modify the Service to reflect such a change. The services and products provided to you by KevsHost (Now MyWPHost ) as set out on the Service Description Page, are referred to as the ‘Services.’
1.3. Certain aspects of the Services are provided by third parties. These third parties may have reserved the right to make changes, including material changes, to the services provided by them.
2.1. This Agreement becomes effective immediately when Customer checks ‘I Agree to Terms of Service” at the time of order or transfers money as a confirmation to purchase any of our service and remains effective and binding until terminated by either party as outlined below. This Agreement may only be modified by a written amendment signed by an authorized executive of KevsHost (Now MyWPHost ), or a release of an update by KevsHost (Now MyWPHost ) of a revised version.
2.2. The term of this Agreement is set to the Customer’s billing term (‘Term’). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.
3.1. KevsHost (Now MyWPHost ) is the trading name for AidPal Ltd, owned and controlled by AidPal Ltd registered and located within the United Kingdom and as such, we are required to comply with the laws and official policies of the UK, regardless of where the Services are provided. In addition, KevsHost (Now MyWPHost ) will comply with appropriate laws and official policies set forth by the Law Enforcement Agencies.
4.1. KevsHost (Now MyWPHost ) reserves the right to charge Customers in person of KevsHost (Now MyWPHost ) via internet payment gateways or bank deposit. All fees are billed in Nigerian Naira (“NGN”) or/and US Dollar and are subject to change with thirty (30) days prior notice to you.
4.2. Your ‘Billing Term’ is the period of time you have chosen to receive bills for the Services. For example, your Billing Term may be monthly, quarterly, annually, biennially or triennially.
4.3. KevsHost (Now MyWPHost ) is only able to automatically collect payment from customers through third-party online payment gateways. All other payments must be made through cheque or cash-deposit at a designated bank within or outside Nigeria. It is your obligation to ensure that reoccurring fees are paid on their due date.
4.4. As a customer of KevsHost (Now MyWPHost ), it is your responsibility to ensure that all billing information on file with KevsHost (Now MyWPHost ) is accurate prior to making any payment online or offline. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds and over the credit limit fees. You remain liable for any charge incured on any card or bank account used to purchase any of our service.
4.5. No Free Domain Name is offer once payment is made for hosting without domain. Free domain name can only be offered to client if the client forgot to inlude the domain along with the hosting account while placing the order. i.e. For new registration only… Transfer of domain names does not qualify for this offer….
5.1. Any account not paid in full by the end of the first day of the Billing Term will be subjected to a “late penalty” charge of 10% of the past due amount or 1,000.00 NGN or its equivalent. Following Fifteen (15) days of non-payment, KevsHost (Now MyWPHost ) reserves the right to suspend your Service(s) with KevsHost (Now MyWPHost ), and to subsequently terminate Service(s) after thirty (30) days following suspension of Services in the case of cPanel or Direct Panel Hosting and Three (3) days for virtual private server (VPS) and Dedicated Servers.
5.2 KevsHost (Now MyWPHost ) is not responsible for any damages or losses as a result of suspension or termination for non-payment of your account. In addition, KevsHost (Now MyWPHost ) reserves the right to refuse to re-activate your Services until any and all outstanding invoice(s) have been paid in full.
6.1. KevsHost (Now MyWPHost ) offers a fourteen (14) day money back guarantee on web hosting packages. No refunds are offered after the first fourteen (14) days of Service.
6.2. No refunds are offered on virtual private server (VPS) packages, dedicated server packages, custom packages, setup fees, domain registrations, domain transfers, domain renewals, SSL certificates, dedicated IP addresses, advanced support fees, processing fees, payment gateway fees, using your acccount for phishing/spamming, promotion order i.e. order made on either Black Friday & Cyber Monday Offer or software licenses. KevsHost (Now MyWPHost ) reserves the right to deduct fees for value added services or transaction charges that may have been included during your order process, such as Gateway fees and SSL Certificates.
6.3. Only first-time accounts are eligible for a refund under the 14 days money back guarantee. For example, if you had or still have an account with KevsHost (Now MyWPHost ) before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with Beta Host Limited. In addition, refunds are not offered for accounts that are suspended or terminated for violating this Agreement.
6.4. Refunds will be issued only to the billing contact on file and may take up to one (1) week to process. Eligible payments older than sixty (60) days may require a refund via GTBank or mailed check due to KevsHost (Now MyWPHost ) merchant account policies and procedures.
6.5. The following methods of payment are non-refundable, and refunds will be posted as credit to the hosting account for current or future Services: bank wire transfers, Western Union payments, International checks, International payment gateways and foreign bank accounts operated by KevsHost (Now MyWPHost ).
6.6. KevsHost (Now MyWPHost ) will not activate new orders or provide additional Services for customers who have an outstanding balance with KevsHost (Now MyWPHost ). For a new order to be setup or a new package to be activated, you must have a balance of N3500.00 or above, or its equivalent in dollars, unless otherwise stated by KevsHost (Now MyWPHost ) in writing.
6.7. Exchange rate fluctuations for international payments are constant and unavoidable. Like all payments, all refunds are processed in Nigerian Naira (“NGN”), and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and KevsHost (Now MyWPHost ) is not responsible for any change in exchange rates between time of payment and time of refund. In addition, KevsHost (Now MyWPHost ) reserves the right to refuse a refund at any time for any or no reason.
6.8. If you believe there is an error in KevsHost (Now MyWPHost )’s billing, you must contact KevsHost (Now MyWPHost ) about it, in writing, within thirty (30) days of the date you are billed or charged. KevsHost (Now MyWPHost )s obligation to consider your claim is contingent on your providing it with sufficient facts for KevsHost (Now MyWPHost ) to investigate your claims. You waive your right to dispute any charges or fees if you fail to notify KevsHost (Now MyWPHost )in writing or meet the deadline set out above. If KevsHost (Now MyWPHost ) finds that your claim is valid, KevsHost (Now MyWPHost ) agrees to credit your account on your next billing date. Third party fees are not subject to this dispute provision and are final.
6.9. KevsHost (Now MyWPHost ) shall deduct 10% charge on refunds to bank accounts and all refunds payable outside credit balance of any client account in order to settle bills from the banks and/or payment gate charges.
7.1. If KevsHost (Now MyWPHost ) receives a chargeback or payment dispute from a credit card or debit card company, bank, or other payment gateways, your Services may be suspended without notice. A 4,000 NGN chargeback fee plus any outstanding balances accrued as a result of the chargeback(s), must be paid in full before service is restored. Instead of issuing a chargeback, please contact KevsHost (Now MyWPHost )’s support team to address any billing issues.
7.2. If KevsHost (Now MyWPHost ) appeals a chargeback or other payment dispute and wins the dispute or appeal, the funds will likely be returned to KevsHost (Now MyWPHost ) by the credit card or debit card company or bank. Any double payment resulting from this process will be applied to Customer’s account in the form of a service credit.
8.1. Either party may terminate this Agreement by providing notice to the other as provided herein.
8.2. You may cancel service by completing KevsHost (Now MyWPHost )’s cancellation form located at http://billing.betahost247.com/clientarea.php under the specific service options. To reduce the likelihood of error and ensure the security of your account, KevsHost (Now MyWPHost ) does not accept cancellations via any other method or location, including, but not limited to, telephone, email, or live chat. Cancellations are final once approved by the caution message, the system will automatically handle it in due request.
8.3. Cancellations must be requested via the form indicated above 48 hours or more prior to the Service’s renewal date. If a cancellation notice is not received within the required time frame, you will be billed for the next Billing Term and are responsible for payment as set forth above.
8.4. If you pay KevsHost (Now MyWPHost ) via PayPal, it is your responsibility to cancel any subscription for recurring PayPal payments. KevsHost (Now MyWPHost ) (which has no control over PayPal subscription payments) is not responsible for payments made from your PayPal account after cancellation and is under no obligation to refund such payments made after cancellation.
8.5. KevsHost (Now MyWPHost ) may terminate this Agreement at any time by providing notice to Customers via email. Should KevsHost (Now MyWPHost ) terminate this Agreement for any reason other than a material breach, or violation of KevsHost (Now MyWPHost )’s Acceptable Use Policy, any prepaid fees shall be refunded.
8.6. One party may also terminate this Agreement upon the occurrence of a material breach which has not been cured by the other party within ten (10) days of their receipt of written notice of the breach. For the purposes of defining a material breach, materiality shall be determined from the perspective of a reasonable business person with significant experience in conducting business on the Internet. Notices of material breach must contain sufficient detail for the party against whom the assertion of material breach is directed to identify the breach and attempt to take corrective action.
8.7. Account are liable to auto terminate by the system if the system notice inactivity/none pointing of our nameserver to your domain or single/all accounts has been moved to another hosting provider. With this, you agree to keep backup of all accounts on your local system. We will not be held responsible for any files lost as we only keep backup of the entire server not a single account. Please, keep backups of your website(s) as KevsHost (Now MyWPHost ) is not liable for data loss or damage, we also don’t guarantee restore of any website, so it is important that you backup your data and website on the cloud or your local drive.
9.1. KevsHost (Now MyWPHost ) reserves the right to refuse service to anyone at any time. Any material that, in KevsHost (Now MyWPHost )’s judgment, is obscene, threatening, illegal, or violates KevsHost (Now MyWPHost )’s terms of service in any manner may be removed from KevsHost (Now MyWPHost )’s servers (or otherwise disabled), with or without notice.
9.2. Similarly, KevsHost (Now MyWPHost ) reserves the right to cancel, suspend, or otherwise restrict access to the Service(s) it provides at any time, for any or no reason, and with or without notice. KevsHost (Now MyWPHost ) is not responsible for any damages or loss of data resulting from such suspension or termination.
9.3. If any manner of communication with KevsHost (Now MyWPHost )’s staff could be construed as belligerent, vulgar (curse words), attacking, highly rude, threatening, or abusive, you will be issued one warning. If the communication continues, your account may be suspended or terminated without refund. This includes, but is not limited to, threats to sue, slander, libel, publicly post, or initiate a chargeback.
9.4. KevsHost (Now MyWPHost ) is happily accepts orders from outside Nigeria, but may limit accounts from certain countries with a high fraud rate. To help protect KevsHost (Now MyWPHost ) and its customers from fraud, KevsHost (Now MyWPHost ) may ask you to provide a copy of a government issued identification and/or a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and denied.
10.1. Each customer is required to utilize as little server resources as possible, so as to allow for reasonable performance by all KevsHost (Now MyWPHost ) customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. KevsHost (Now MyWPHost ) reserves the right to suspend or terminate Services on any account that, at its sole discretion, is abusing server resources. Such suspension or termination can occur at any time without prior warning, and for any or no reason.
10.2. Enforced resource limits for shared and reseller packages:
10.3 KevsHost (Now MyWPHost ) Networks web hosting accounts are not to be used for the purposes of distributing and/or storing an unusual amount of files. We are a web hosting provider not a remote file storage provider. Any web site whose disk space usage for storing the files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of files. At that point, if we find that those files are illegal or harmful in any way, you will be notified. If you do not have any negative intentions such as causing harm to our server or to others with the files you keep, then you have nothing to worry about.
10.4 Customer’s programs and services may not use more than 90% of one CPU core per process thread for more than 15 minutes. Customer’s programs and services will be limited to 90% of 1 CPU core if found to be using more than 90% of one CPU core per process thread. Subscriber’s programs and services may not use more than 200% of two CPU cores for more than 2 minutes.
You Expressly Agree That Use Of KevsHost (Now MyWPHost )’s Services Is At Your Own Risk. The Services Are Provided As-Is And As-Available. Other Than As Expressly Set Out In This Agreement,KevsHost (Now MyWPHost ) Has Not, And Does Not, Make Any Warranties Whether Express Or Implied. This Disclaimer Includes, But Is Not Limited To, The Warranties Or Non-Infringement, Fitness For A Particular Purpose, Warranties Or Merchantability, And/Or Title. Neither KevsHost (Now MyWPHost ), Its Parent, Its Employees, Agents, Resellers, Third Party Information Providers, Merchants Licensers Or The Like, Warrant That KevsHost (Now MyWPHost )’s Services Will Not Be Interrupted Or Be Error-Free; Nor Do They Make Any Warranty As To The Results That Might Be Obtained From The Use Of The Services Or As To The Accuracy, Or Reliability, Of Any Information Service Or Merchandise Contained In Or Provided Through AidPal’s Limited, Unless Otherwise Expressly Stated In This Agreement. KevsHost (Now MyWPHost ) Specifically Disclaims Any And All Warranties Regarding Services Provided By Third Parties, Regardless Of Whether Those Services Appear To Be Provided By KevsHost (Now MyWPHost ). No Warranties Made By These Third Parties To KevsHost (Now MyWPHost ) Shall Be Passed Through To You, Nor Shall You Claim To Be A Third Party Beneficiary Of Such Warranties.
35.2. This Privacy Policy only applies to information provided to KevsHost (Now MyWPHost ). KevsHost (Now MyWPHost ) services may incorporate products provided by third parties (Third Party Products). To the extent this incorporation is transparent to KevsHost (Now MyWPHost )’s customers, the privacy policies of the providers of Third Party Products have been incorporated into this Privacy Policy. However, if a customer has the option of choosing a Third Party Product, or incorporates it into KevsHost (Now MyWPHost )’s services on its own, those privacy policies are specifically excluded from this Privacy Policy. It is a customer’s obligation to determine how the privacy policies of Third Party Products not covered by this Privacy Policy affect their information, and that of their End Users.
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